Local Pick-Up Policy

• All orders are baked fresh and made to order. Please arrive during your selected pickup window.
• Pickup outside of selected times is only possible with prior approval via text or email.
• Missed or late pickups may not be immediately available; we schedule pickups around other customers.

Grace Period: 15 minutes

Orders not picked up within 15 minutes may be marked as missed.

 

Late / No-Show Policy

• Orders not picked up without communication are considered abandoned.
• No-shows are non-refundable and cannot be remade.
• Repeated missed pickups may result in restrictions for future orders.

 

After-Hours / Late-Night Pickup Policy

• Pick up windows outside of business hours may be available by request.
• Orders must be picked up within the selected window.
• Late-night orders cannot be held overnight unless arranged in advance.
• Repeated missed late pickups may limit access to future after-hours windows.

 

Minimum Lead Times

To ensure freshness and small-batch quality, all orders must meet these lead times:

• Cookies: at least 4 hours notice
• Cinnamon Rolls: at least 48 hours notice

Example: If you place a cookie order by 12:00 PM on Thursday, you can schedule pickup for 4:00 PM the same day. Orders placed after the minimum lead time will automatically be scheduled for the next available pickup or delivery window.